Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
Please note that during high volume periods (such as sales or holidays), processing times may be slightly longer.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. Please allow 24–48 hours for tracking information to become available.

Wrong Address Disclaimer

Please ensure your shipping address is correct before completing your order. If you entered an incorrect address, contact us immediately at thebluethreadcompany@gmail.com. We will do our best to update it before shipment, but we cannot guarantee changes once the order has been processed.

Lost or Damaged Packages

We are not liable for items lost or damaged in transit. If your order arrives damaged, please contact the shipping carrier or our team at thebluethreadcompany@gmail.com within 7 days of receipt, including your order number and photos of the damage.

Returns and Exchanges

Please see our [Return Policy] for details on returning or exchanging items.