Refund policy

The Blue Thread Co. Return Policy

We want you to love your purchase! If something isn’t quite right, we’re here to help.

Return Window

We have a 14-day return policy, which means you have 14 days after your order is delivered to request a return.

Eligibility

To be eligible for a return, your item must be:

• In the same condition you received it — unworn, unwashed, and unused, with tags attached.
• Free from makeup, deodorant, perfume, pet hair, or any signs of wear.
• In the original packaging and accompanied by a receipt or proof of purchase.

Items that do not meet these requirements will not be accepted.

How to Start a Return

To start a return, please email thebluethreadcompany@gmail.com with:

• Your order number
• The reason for return
• Photos (if applicable)

Once your return is approved, you’ll receive detailed instructions via email.

Please note:

• Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
• Items sent back without requesting a return first will not be accepted.

You can always contact us with any questions at thebluethreadcompany@gmail.com.

Damages or Incorrect Items

Please inspect your order upon arrival and contact us within 3 days of delivery if the item is damaged, defective, or incorrect. We’ll do our best to make it right quickly.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Sale or clearance items
• Gift cards
• Custom or personalized products

Exchanges

We do not offer direct exchanges.

The fastest way to receive the item you want is to return your original order and place a new one after your return is approved.

Refunds & Store Credit

Once we receive and inspect your return, you’ll receive an email notification about your refund status.

• Approved returns will be refunded to your original payment method or issued as store credit, depending on the situation.
• Please allow 5–7 business days after we receive your return for processing.
• Your bank or credit card company may take additional time to post the refund.

Right to Refuse

The Blue Thread Co. reserves the right to refuse returns that fall outside the 14-day window or do not meet our return requirements